Help zone

Q: Do you offer a warranty or a guarantee on products?

A: All TuPapa products are warranted to be free of manufacturing defects in material and workmanship. Products are not warranted against misuse or abuse, i.e. improper application.

Q: What is your return policy?

A: If the product is returned unopened, the buyer pays the freight to return the product and a 10% restocking fee.

Q: How will product(s) be shipped?

A: Your product(s) will be shipped via UPS ground, unless otherwise specified. Orders over $500 may be shipped via other methods. Pallet orders will be shipped surface freight unless the customer pays for air freight or makes other arrangements.

Q: Is my credit card information safe and secure when ordering at TuPapa.com?

A: Yes, we have a completely secure merchant account system that automatically checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information.

Q: Once purchased, when will I receive my product(s)?

A: Orders are processed the day they are received and you will receive your order 3-14 days from when you place your order depending on the method of shipment.

Q: Do I have to pay sales tax on my purchase?

A: No, unless you're purchasing within California.

Q: What is your privacy policy?

A: (Click here) for our privacy policy.

Q: How can I contact customer service?

A: Please email support@TuPapa.com with your questions, comments, or concern will be handled within 2 business days.

Q: Does TuPapa export?

A: Export orders are handled expeditiously and shipping is arranged with the customer along with required customs paperwork.